Firstly, we’re sorry if this has happened to you. Please contact your regional office to schedule a new service visit. You can find the office’s phone number on any paperwork or email you received from our team. If you’re not sure or can’t find the number, please call 0800 988 9398 and select your region when prompted. You can also chat with us on Webchat to make new arrangements. Our phone lines are open Monday to Friday from 9am to 5pm.
