If you can’t get into your property or can’t lock your door, you can call the LockRite emergency line at 0800 078 7950. The emergency line is open 24 hours a day, seven days a week. Please remember there is a charge for this service. If you have concerns about home security, contact your insurance provider.
You can also check our Product Troubleshooting content. There you will find useful information and self-help guides to help solve the problem.
Our Customer Services team can help you from Monday to Friday, 9am to 5pm. Contact us at 0800 988 9398 or email us at [email protected]. You can also Request a Service Visit on our website.