If your door is leaking, first inspect it to find the source of the leak. Look at the bottom edge of the frame. There are two drainage areas there. The leak may be caused by them being blocked. If they are blocked, clear anything that might be blocking them. It’s a good idea to clean them even if you don’t see any debris to ensure they’re working properly.
If the drainage is clear, the problem may be the rubber seals around the edge of the door. If they’re old, they may need to be replaced. If they’re new, they may have come out of place and can be pushed back into place.
If you still can’t find the source of the leak and you bought your door from us, you can request a service visit. Our engineers will be happy to come to your home and fix the problem.